Zoho Desk is a cloud helpdesk software designed to help your company or business effectively manage and resolve customer support and issues.
With Zoho Desk, your business can receive, track, and resolve customer issues across multiple support channels, including email, phone, live chat, social media, and more.
This advanced software provides a centralized platform for ticket management, allowing support agents to view and respond to customer requests in real time. Additionally, it offers automation tools to simplify ticket management and improve support efficiency, including automatic ticket creation, task assignment, and reminder scheduling.
With Zoho Desk, as a user you can easily customize your support portal to adapt it to your company brand and corporate design, your business model and your specific needs. It also offers analysis and reporting tools to help your company measure support effectiveness and continually improve the quality of customer service.
